Terms and Conditions

By accepting these terms and conditions you agree to all admission and ticketing terms as set out by Vectis Ventures relating to the product you have purchased. -All park and event tickets are non-refundable and non-transferable, unless otherwise clearly stated. -At the point of purchase, the purchaser will choose a tariff according to the day(s) they intend to visit. E-tickets can only be used during the specified period. An additional surcharge will be applied upon admission for any tickets being redeemed during a higher-tariff period. -Advanced tickets are only available to purchase online and can be purchased at any time ahead of visiting the parks. These tickets are valid for entry on the same day as they were purchased. -Tickets are valid only for redemption at the park(s) denoted by the ticket. They are not transferable to the other park, unless you have purchased a Joint Park Ticket. -Park tickets are restricted to be redeemed only on the date(s) selected during the purchasing process. Where visiting dates change, surcharges will be applied to any tickets being redeemed outside of the suggested visiting date, where required, based on the above T&Cs. -Standard park tickets are not valid for any special events which fall outside of the normal park offering. (Eg, Terror Island, POLAR, or events where Vectis Ventures is not the promoter.) -An adult must accompany persons under 14 years of age during entry to the parks. This age is lifted to 16 years for evening openings from 6pm. Special events may have individual age restrictions. Please check event-specific T&Cs for more details. 7-DAY RETURNS -Park entry tickets entitle you to a minimum of one visit only. Return visits are offered with our compliments for up to 7 days (up to and including the 7th day) from the date of first entry, subject to standard entry terms & conditions. Special event tickets do not include 7–day returns as standard. -Return visits under the 7-day returns policy during event days may not be permitted; or a surcharge may be required. Please check event-specific T&Cs for more details. -A designated person may be required to print and sign the provided receipt in order to receive complimentary 7-day returns. It is accepted that this countersign is provided on behalf of all the people on the ticket and the same person must print and sign the receipt upon admission on all subsequent visits. -Proof of name and signature (eg, bank card/driving licence) will be required to verify identity. If adequate proof is not obtained or deemed unsatisfactory, return admittance to the park may be denied. This is at the discretion of our park management team. -Alternative days, discounts or refunds will not be permitted as a result of the full 7-day period not being redeemable due to park closure. Please refer to the specific product web page and/or description for further details. We use Paymentsense & Paypal to collect and process transaction information. Please read their Security Policy at www.paymentsense.com/uk/legal/privacy/ www.paypal.com/re/webapps/mpp/paypal-safety-and-security

We do not store credit card details nor do we share customer details with any 3rd parties.
We do not store credit card details nor do we share customer details with any 3rd parties. You acknowledge and agree that any personal data that you provide and/or we collect when you use this Website shall be processed in accordance with our Privacy Policy and in accordance with relevant data protection laws which include, without limitation, the Data Protection Act 2018 and the EU General Data Protection Regulation 2016/279.

Any refunds due will be processed through the park’s till during the same day or can be refunded via the Payment Gateway provider merchant portal. Refunded sums will be returned to the originating card within 72 hours, but may be dependent on your bank and administration time to process refund application.

If alcoholic or age restricted products are purchased the purchaser and any intended consumer must be over 18 and able to provide valid ID upon request. If alcohol is purchased by a minor, or valid ID cannot be shown, no refund will be offered on items purchased.

We apologies but it is not possible to amend or cancel orders once placed, for anything else please contact us at info@robin-hill.com | info@blackgangchine.com

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